{"xsrfToken":"1c2aac8018f555c94a1898eba1b75477c31de02a_lout","branding":{"id":"5","key":"clxsc","name":"Submit a request","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/12","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c1559fa9-1d26-4d76-9328-c439a72c5c9f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YzBiZDdkYS1jMDQwLTQ4YjctYTlkZC01NWM3MzQ2YjM1OGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmMxNTU5ZmE5LTFkMjYtNGQ3Ni05MzI4LWM0MzlhNzJjNWM5ZiI6WyJyZWFkIl19LCJleHAiOjE3Mjg5NTIzMjIsIm5iZiI6MTcyODk1MTcyMn0.vyrzHeef8Y1LhCV8Ge4dXPuZ6geFZvDGucrWkO1gX6E&client=4c0bd7da-c040-48b7-a9dd-55c7346b358b&mode=fit","logoId":"c1559fa9-1d26-4d76-9328-c439a72c5c9f","isLogoAvailable":true,"helpCenterTitle":"Welcome to Cloudrexx Service Desk","sharedPortalName":"Service Desk","userInitialAnnouncementMessageWiki":"<p>Follow this link to the <a href=\"https://cloudrexx.atlassian.net/wiki/spaces/HELP/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Help Center</a>. To access the <a href=\"https://bugs.cloudrexx.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Issue Tracker</a> you first have to <em>Log out</em> (click on your profile icon in the top right corner).</p>","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim Cloudrexx Service Desk","sharedPortalName":"Service Desk","announcementMessage":"Hier geht's zum [Help Center|https://cloudrexx.atlassian.net/wiki/spaces/HELP/overview]. Um zum [Issue Tracker|https://bugs.cloudrexx.com] zu gelangen, müssen Sie sich oben rechts zuerst _ausloggen_.","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to Cloudrexx Service Desk","sharedPortalName":"Service Desk","announcementMessage":"Follow this link to the [Help Center|https://cloudrexx.atlassian.net/wiki/spaces/HELP/overview]. To access the [Issue Tracker|https://bugs.cloudrexx.com] you first have to _Log out_ (click on your profile icon in the top right corner).","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"en-US","portalThemeColor":"#0068b1","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"5","key":"clxsc","projectId":11906,"serviceDeskId":5,"name":"Submit a request","description":"","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":true,"reqTypes":[{"id":"81","name":"Data (export, import)","descriptionHtml":"<p>Do you have large amounts of data to import? Would you like a data export from your Cloudrexx website? We will comply with your request and support you with your request.</p>","callToAction":"Data (export, import)","introHtml":"<p>I would like to export or import data from my Cloudrexx website.</p>","icon":12444,"iconUrl":"https://cloudrexx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12444","groups":[24],"key":""},{"id":"35","name":"Report a bug","descriptionHtml":"<p>In the form below, describe exactly how the error can be reproduced.</p>","callToAction":"Report a bug","introHtml":"<p>I want to report a bug or problem.</p>","icon":12410,"iconUrl":"https://cloudrexx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12410","groups":[9],"key":""},{"id":"84","name":"Product and application training","descriptionHtml":"<p>Your request is non-binding. We will then contact you to discuss the details.</p>","callToAction":"Product and application training","introHtml":"<p>I would like training from a member of the Cloudrexx team.</p>","icon":12416,"iconUrl":"https://cloudrexx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12416","groups":[24],"key":""},{"id":"78","name":"Review (app, website, theme)","descriptionHtml":"<p>Would you like a check of your website or your theme? Among other things, we check the general settings, the SEO settings and the correct use of all necessary placeholders. We also give you a recommendation on the structure and performance. You have developed a Cloudrexx app and would like to run it on our cloud infrastructure? We would be happy to check whether it <a href=\"https://wiki.cloudrexx.com/Development_Guidelines\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">meets the requirements for secure and stable operation</a> on our cloud infrastructure.</p>","callToAction":"Review (app, website, theme)","introHtml":"<p>I would like my app, the new website or a theme to be checked by the Cloudrexx team.</p>","icon":12413,"iconUrl":"https://cloudrexx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12413","groups":[24],"key":""},{"id":"37","name":"Report disruptions","descriptionHtml":"","callToAction":"Report disruptions","introHtml":"<p>Report disruptions or emergencies on the Cloudrexx platform.</p>","icon":12423,"iconUrl":"https://cloudrexx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12423","groups":[12],"key":""},{"id":"34","name":"Request support","descriptionHtml":"","callToAction":"Request support","introHtml":"<p>I have a general question about the product or need help using Cloudrexx.</p>","icon":12400,"iconUrl":"https://cloudrexx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12400","groups":[9],"key":""},{"id":"36","name":"Suggest improvements","descriptionHtml":"","callToAction":"Suggest improvements","introHtml":"<p>I have an idea or a suggestion for improvement.</p>","icon":12432,"iconUrl":"https://cloudrexx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12432","groups":[9],"key":""},{"id":"33","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12426,"iconUrl":"https://cloudrexx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12426","groups":[],"key":""},{"id":"96","name":"Spam","descriptionHtml":"","callToAction":"Spam","introHtml":"","icon":12511,"iconUrl":"https://cloudrexx.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12511","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"Support"},{"id":12,"name":"Emergencies, disruptions"},{"id":24,"name":"Professional services"}],"orderMapping":{"10":[35],"12":[37],"11":[36],"9":[34,35,36],"24":[84,81,78]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"58bf15da-73c1-30af-bbce-37ff1f08eaa5","appLinkName":"System Confluence","appLinkUrl":"https://cloudrexx.atlassian.net/wiki","spaceKey":"HELP","spaceName":"Support Portal","spaceUrl":"https://cloudrexx.atlassian.net/wiki/spaces/HELP","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":5,"kbLinkDomainURLs":["https://cloudrexx.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YzBiZDdkYS1jMDQwLTQ4YjctYTlkZC01NWM3MzQ2YjM1OGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTkwNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mjg5NTI5MjIsIm5iZiI6MTcyODk1MTcyMn0._IbEDOu9W2Ij6i-A8Tw5nQuaZDwBtKzjftAP15j9KHs","targetCollection":"upload-project-11906","endpointUrl":"https://api.media.atlassian.com","clientId":"4c0bd7da-c040-48b7-a9dd-55c7346b358b","tokenDurationInMins":20}},"sharedPortal":{"name":"Service Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://cloudrexx.atlassian.net/wiki","kbLinkDomainURLs":["https://cloudrexx.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=cloudrexx","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"1c2aac8018f555c94a1898eba1b75477c31de02a_lout","baseUrl":"https://cloudrexx.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://cloudrexx.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"52428800","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"4c0bd7da-c040-48b7-a9dd-55c7346b358b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"9b2000cde17b4903bda8974290f93692","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}